5
$\begingroup$

How should we respond to questions from unregistered users? Should we treat them differently from questions from registered users?

For example: Should we post comments encouraging users to register? Is it OK to suggest to posters that they might be more likely to get answers if they register, or to judge their question more negatively because they haven't registered yet? Are there any principles we should try to follow?

$\endgroup$
  • $\begingroup$ Mods and David, who has or can compute statistics that compare (questions raised by) unregistered users to (questions raised by) (newly) registered users? I love facts, the nearest to which is the statistics. I do not think there is a privacy issue as long as they are aggregated statistics for hundreds of unidentified users. $\endgroup$ – Apass.Jack Dec 5 '18 at 0:03
  • $\begingroup$ Just in case someone might say even with one-sided statistics you should still follow this and that policy, I just said it. $\endgroup$ – Apass.Jack Dec 5 '18 at 0:05
  • $\begingroup$ @Apass.Jack, I don't think the mods have access to anything the rest of folks don't have. But you might be able to come up with a query on Stack Exchange Data Explorer, if you'd like to explore the data. $\endgroup$ – D.W. Dec 5 '18 at 1:05
  • $\begingroup$ Thanks for the clarification and suggestion. I had checked that as well. I looks like it might take anywhere from 15 minute to 5 hours to impossible. So I do not plan to do it any time soon. $\endgroup$ – Apass.Jack Dec 5 '18 at 4:30
  • $\begingroup$ We are supposed to encourage users to create an account (and keep it) $\endgroup$ – Apass.Jack Jun 3 at 4:03
5
$\begingroup$

We should not treat unregistered users any differently.

Stack Exchange does not require registration so we shouldn't infer anything from a user's decision not to register. I suspect that, in this privacy-conscious age, quite a lot of people will be reluctant to register when doing so is optional. Posts should be judged on their own merit, not on whether or not the poster has registered. Even if we feel that unregistered users are more likely to abandon their questions, the question exists for the common good, not just for the user who posted it.

We should also be careful about even encouraging unregistered users to register. As a result of the comment thread that prompted this meta thread, the user whose question was being commented on registered an account. But now they can't edit their own question to improve it...

$\endgroup$
  • $\begingroup$ This is the answer that deserves the most of my upvote ( and I did) since it points out a fact that I am concerned most. That is, an immediate registration by the unregistered asker might slow down the feedback from the asker, making it harder to improve the quality of question and the efficiency of answering. I could raise a feature request to resolve that sort of bug; which, however, might take years if not weeks to be implemented if it will be implemented properly at all. $\endgroup$ – Apass.Jack Dec 5 '18 at 4:23
  • $\begingroup$ On the other hand, I, for one, would like to tell all unregistered users, some answerers will treat your questions differently since you are unregistered. In fact, it is almost a universal truth that unregistered users are treated differently on all website that vying for user's participation. In particular, on this site, questions raised by unregistered askers tend to be maintained badly by the asker, causing a degradation of this website. $\endgroup$ – Apass.Jack Dec 5 '18 at 4:36
  • $\begingroup$ "Stack Exchange does not require registration so we shouldn't infer anything from a user's decision not to register." Sorry, I do not see a strong connection here. I, for one, always try to understand what kind of user I am helping. After all, this site is for humans, not for questions or answers themselves. $\endgroup$ – Apass.Jack Dec 5 '18 at 4:42
  • $\begingroup$ Just in case it is not clear, had not there been some of my bad experience with those kinds of questions, I would recommend the first paragraph of this answer without reserve. I just love unregistration. I try avoiding registration to many sites harder than 99% percent of people. So I respect their choice to not register. However, you know what I am going to say. $\endgroup$ – Apass.Jack Dec 5 '18 at 4:47
  • $\begingroup$ Hopefully, all my comment here can be seen as compliments and complements to this answer. $\endgroup$ – Apass.Jack Dec 5 '18 at 4:51
  • 1
    $\begingroup$ @Apass.Jack So, basically, you're saying "I agree but here's 190 words of comment explaining why your 150-word answer is wrong." That makes no sense to me. Especially given that it was your comments that triggered this meta thread in the first place. Please post your answer as an answer, instead of as a string of comments that completely bypass our quality control mechanisms. $\endgroup$ – David Richerby Dec 5 '18 at 19:50
  • $\begingroup$ In fact, I had drafted an answer before everybody posted! However, I was stuck on the very fact you mentioned. I wanted but was unable to determine whether the asker would be able to edit the question after an immediate registration. $\endgroup$ – Apass.Jack Dec 5 '18 at 20:06
  • $\begingroup$ Now that there are several good answers, (I may or may not agree to those answers, fully or not), the value of my answer has diminished. Also, I have to update my answer in light of these answers such as reference. It took time to update. It is not a big issue for now (since only I did that kind of comment). Sorry that I preferred to comment, which is easier and more effective. (It has never been my intention to bypass any quality control mechanisms). Once again, I had and has upvoted your answer. Once again, you are right that I am supposed write an answer. $\endgroup$ – Apass.Jack Dec 5 '18 at 21:18
5
$\begingroup$

Whether a user account is unregistered or registered is a technical detail that should not have any influence on how they are treated.

Anyone is free to decline to answer or curate questions from unregistered users, or questions from users whose name starts with A, or questions from users whose avatar includes more green pixels than blue pixels. That's because everyone is a master of their own time and involvement.

On the other hand, to vote differently based on whether a user is registered or not would violate the one rule of voting: vote for the post, not for the user.

If you notice that a user is having trouble because their account is unregistered, then it's ok to guide them towards registration. Don't just say ”you should register your account“. Most users don't even know what that means, and even if they knew, they'd have no reason to do what you say. Any comment that says “you should register” must include two pieces of information: how and why. For the how, link to How do I create an account? from the help center. Note that it doesn't say “register your account”, it says “creating an account”. The terminology around accounts is a bit confusing. For the why, explain how this would solve whatever problem they're having, e.g. that this will allow them to upvote answers (in response to a comment saying ”thanks“).

If a user has lost access to their original account and as a result posts an answer instead of commenting or instead of editing their original question, point them to I accidentally created two accounts; how do I merge them?. Since users aren't notified of comments on a deleted posts except for comments left by a moderator shortly before or after deletion, it's usually up to moderators to leave such a comment, but in case the user does visit the site before the answer is deleted, you can speed things up by leaving a comment in addition to flagging.

A comment like “Here comes another unregistered user (I was planning to write an answer...).” is unhelpful because the target wouldn't even understand what you mean. It's also rude because all the target will see is ”I refuse to help you for some obscure reason, even though I would have helped someone else“. Moderators delete such comments on sight, and repeatedly posting such comments may lead to sanctions.

$\endgroup$
  • $\begingroup$ Hmm, it looks like you might be getting a little bit harsh on people who answers while very considerate for people who are new. It looks like you might getting closer to the mindset of Stack Exchange site maintainers as claimed by some mods and regular users, friendly to new newers but hey, not so much friendness is needed for moderators and regular users. I loved the fact that you would like to hold answerers to a higher standard. However, be careful when it might backfire. $\endgroup$ – Apass.Jack Dec 5 '18 at 8:42
  • $\begingroup$ That being said, this answer looks pretty good to me. $\endgroup$ – Apass.Jack Dec 5 '18 at 8:43
  • 1
    $\begingroup$ @Apass.Jack I'm probably the most prolific answerer on Stack Exchange minus Stack Overflow... and with a track record of vocal disagreement with SE management. So your categorization really doesn't fly. Plus the only thing my answer here says about “people who answers” is that they're free to answer or not. $\endgroup$ – Gilles 'SO- stop being evil' Dec 5 '18 at 9:56
  • 1
    $\begingroup$ Salute to your achievement! $\endgroup$ – Apass.Jack Dec 5 '18 at 10:04
4
$\begingroup$

I have some suggestions:

Judge questions on their merit. Personally, I'd like to judge questions on their merits, rather than by who they are from. I'm not suggesting this as a policy to enforce on others (how could we?), but rather as a goal that I'd like to aspire to. Perhaps you might like to join me in those aspirations?

Be constructive. Let's use comments for material that (a) helps the user improve their post or (b) helps the user. In other words, let's try to make our comments constructive and helpful.

Respect their decision. It's fine to suggest "You might want to consider registering your account; it helps you make sure you don't miss answers", but it is ultimately the poster's decision; let's respect their decision, without giving them a hard time. Let's avoid suggesting "Please register your account; I am less likely to answer if you don't" or anything that could feel like pressuring them to register.

Welcoming in public. We can (privately) use whatever criteria we want when choosing how to vote and whether to answer. However, public comments that are visible to the poster and others are held to a higher standard. I propose we avoid publicly making comments that cast aspersions or negatively judge a post based on whether it is from a registered or unregistered user, or that express frustration with questions from unregistered users, or that imply such questions are somehow less welcome or second-tier, as those could be taken as hostile or unwelcoming.

$\endgroup$
3
$\begingroup$

Treat them equal

... as far as content goes. I don't see any reason to moderate or otherwise interact differently.

Of course, it's everybody's prerogative to not answer questions by unregistered users, if they feel they're likely to "waste their time". (I don't hold that opinion, but I've seen it uttered.)

But tell them about the objective benefits of registration

Unregistered users will often run into problem by not being able to edit their posts, sometimes creating strings of posts. They also don't receive notifications for comments or answers. They can't join chat. They can not vote on answers they may receive.

If you perceive any of these (or other) points to become an issue, I think it's fair to tell the user that registering can help. A link to the help article about merging accounts is often helpful as well.

$\endgroup$

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .